The way we run a project, in plain terms.
No fine print you find out about later. Here is exactly how scope, assets, costs, revisions and payment work before you sign anything.
How we scope
Every engagement starts with a written scope that lists exactly what is included and what is not. You approve it before any work begins, so there are no assumed inclusions and no surprises on the invoice.
What you provide
Product photos, copy, logos and brand assets, unless a content or photography add-on is part of your scope. Our timelines assume these arrive on schedule; if they are delayed, the delivery date moves with them.
What you pay other providers
Your Shopify subscription, domain, any paid theme licence, apps and payment-gateway transaction fees are billed by those providers directly to you. We never mark them up or resell them — our fee covers the work, not the platform.
Revisions and timelines
The number of revision rounds is stated in your scope. A base store goes live in two to three weeks; larger builds get a dated schedule rather than an estimate. Delivery depends on timely feedback and assets from your side.
What we will not promise
No guaranteed search rankings, traffic or revenue. No fixed SEO timeline — SEO compounds over months. No "fully automated" support without a human escalation path. We promise the scope of work, delivered to a professional standard.
How payment works
Unless agreed otherwise, fifty percent is payable in advance and the balance on delivery and handover. All fees are exclusive of GST. On final payment, the storefront, designs and custom code we produce for you are yours, along with every login and asset.